All goods online are in stock. If you are able to order them then you can be assured that they will be sent out to you.
To place your order with our secure online payment gateway, your delivery address must match you credit/debit card billing address exactly.
If the order is placed before 2pm we aim to to get your package out that afternoon and delivered to you for the next working day if you are not in an ‘outlying’ area. For example, if you order on a Thursday, delivery will be made on Friday. The cost of the weekend courier service precludes Saturday deliveries so any order placed on a Friday will not arrive until Monday afternoon.
Overseas orders won’t be accepted by our payment gateway due to too many variables so please mail us at info@idealbirmingham.co.uk and we can work out postage specifically for you.
Returns Policy
We will accept return merchandise within 7 days of receipt when it is in a NEW and UNUSED condition and with all its original packaging.
We can only accept return packages that arrive with our own Return Number. You may request a return number by mailing us at sales@idealbirmingham.com. Please include your order number from your online invoice for efficient processing and then don’t forget to give a reason for your return.
If returning items to us, Ideal require that you send them via Parcel and obtain a CERTIFICATE OF POSTING from the Post Office. This is to give you peace of mind and a proof of postage should your parcel go missing.
